Mô tả công việc

• Understand business needs and challenges to identify opportunities for process improvement and innovation
• Collaborate with stakeholders to gather, document, and validate business requirements for projects
• Bridge the gap between business stakeholders and technical teams by translating business needs into actionable requirements
• Facilitate effective communication and ensure that project objectives align with business goals

Yêu cầu công việc

DUTIES AND RESPONSIBILITIES

• Requirement Gathering: Collaborate with business stakeholders to elicit and document clear and comprehensive business requirements
• Process Analysis: Analyze current business processes to identify gaps, inefficiencies, and opportunities for optimization
• Documentation: Create detailed requirement documents, use cases, process flow diagrams, and user stories for projects
• Requirement Validation: Work with stakeholders to ensure that requirements accurately reflect business needs and priorities
• Change Management: Assess the impact of proposed changes on business processes and guide stakeholders through change management processes
• Communication: Act as a liaison between business and technical teams, ensuring that requirements are understood and implemented correctly
• User Acceptance Testing (UAT): Collaborate with end-users to define UAT criteria and scenarios and validate that developed solutions meet requirements

MAIN KPIs

• Requirement Accuracy: Measures the percentage of requirements that are accurately documented and aligned with business needs
• Project Delivery Time: Tracks the time taken to gather and document requirements for projects
• Stakeholder Satisfaction: Gathers feedback from business stakeholders on the quality and effectiveness of requirement gathering and communication
• Change Request Rate: Evaluates the number of change requests submitted due to unclear or
• missing requirements
• Project Scope Creep: Measures the extent of scope changes or additions during project development
• Requirement Traceability: Tracks the alignment of requirements with project deliverables throughout the project lifecycle