Tuyển dụng IT Service Management Manager làm việc tại HR1TECH

Mức lương:

50 - 55 Triệu VNĐ
Kinh nghiệm:

7 - 8 Năm
Hình Thức:

Cố định
Cấp bậc:

Trưởng phòng
Lĩnh vực:

Tech Lead/ IT Manager/ CTO/ CIO/ VPoE
Nơi Làm Việc:

Hồ Chí Minh

Phúc lợi dành cho bạn

Phụ cấp : VND 7 mils /month
Lương tháng 13 + Performance bonus

Mô tả công việc

To manage the infrastructure, technical support, and telecommunications for VN.
Directing the establishment of a continually improving Computer network and associated services.
Rationalizing the deployment of servers to provide high service levels at an appropriate cost.
Planning and overseeing all hardware, software, and service purchases in line with the area and country IS budget.
Planning the provision for security, availability, resilience, and performance
Providing advice and recommendations on the selection of network-related hardware and software
Identifying and evaluating network services, network hardware, and software tools available in VN
Documentation of all networks.
To manage the Helpdesk to resolve issues in a timely manner.
External customers: Contract negotiation, problem escalation, etc.
Proactive member of the VN IT Management team.
To contribute to IS budgets in a timely manner in accordance with the company planning cycle and regional schedules.
To set performance targets and goals for Technical Services in alignment with national plans and budgets.
To rationalize the deployment of servers, desktop, and laptop units in order to provide high service levels at an appropriate cost.
To ensure that Service Level Agreements for all services provided by the Technical Services Team to the business are prepared and in place.
To ensure all personal computer software is licensed.
To escalate problems within the department, as necessary.
To develop IKOs/KPIs with team members and monitor individual performance.
To develop a high-performance service culture.
To recruit quality staff to ensure resourcing levels are met.
To manage the allocation of appropriate resources and staff commitment to achieving Global, Regional, and Country objectives and targets.
To identify training needs and opportunities to develop a highly skilled Technical Services team.

Yêu cầu công việc

Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
Typically requires a Bachelor's Degree and 7-8 years of IS management experience with at least 4 years at the regional level.

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