Mô tả công việc

• Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
• Discover and understand customer's current state environment from a process and technical perspective
• Participate in workshops to present ServiceNow process areas and define detailed requirements
• Translate business and functional requirements into a comprehensive solution & stories
• Deliver project engagement ServiceNow technical configurations through hands-on delivery and customer administration coaching
• Delivery of consulting services to install, configure, and integrate software products from ServiceNow
• Participate in testing and UAT support
• Prepare technical documentation as specified in customer contracts and as internally required
• Assists in the generation of project collateral (slide decks, data gathering spreadsheets etc.)
• Support the development, innovation, and growth of services delivered by SCC
• Deliver a positive and value-add experience for our customers in every interaction
• Establish credibility with the customer and build problem-solving partnerships with clients and colleagues

Yêu cầu công việc

Essentials:

• Knowledge in IT Service Management, Service Management, and ITIL
• Open for Fresher or 1-2 years in a consulting position, delivering software implementation engagements
• Some basic awareness of the ServiceNow ITSM suite
• ITIL Foundation certified (V3 or v4)
• Excellent verbal and written communication skills
• Ability to work under pressure in a project-based environment
• Willingness to undertake SC Clearance

Desirable:

• ServiceNow Certifications and accreditations
• Experience in Software Development Lifecycle and methodologies such as Scrum, Agile
• Project/change management experience and skills