This position assists customer’s staff with technica support of servers/desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Accuratey testing, identifying, repairing, resolving, and documenting end user technical issues regarding server/desktop support, printers, smart phone, and LAN cable drops
To provide infrastructure administration functions
Troubeshooting and resolving software issues; reimaging computers/hard drives backing up and restoring settings and associated systems administration activities
Categorize and prioritize end user support requests and service requests by utiizing a customer ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escaated help desk incidents and service requests
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure ongevity.
Works with procurement staff to purchase hardware and software.
Manage the inventory of IT assessment.
This position requires the abiity to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Excelent skills in user IT infrastructure – Servers, Routers, Firewalls, Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Strong technica skills in Microsoft Windows operating systems and business productivity application.
Administration experience of MS Active Directory users & groups, poicies and management concepts, VMWare ESXi, Microsoft Exchange.
Good knowedge on TCP/IP network administration
Experience supported on mutiples smartphone operating systems . i.e. IOS, Android.
Yêu cầu công việc
Good written and verbal communication skills in English
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Customer service skills
Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
Must be detail oriented and self-motivating
A self-starter with ability to work on their own initiative
To work through issues analytically to a successful conclusion.