• Mức lương:
    Lương thỏa thuận
  • Kinh nghiệm:
    Từ 1 Năm
  • Hình Thức:
    Cố định
  • Cấp bậc:
    Nhân viên
  • Nơi Làm Việc:

Mô tả công việc

  • The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
  • The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
  • Specific measurements include achieving the CPE team goals, time to resolution or, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.

Yêu cầu công việc

  • Leadership - handle technically challenging and politically hot customer situations
  • Strong communications skills – Excellent spoken and written English communication skills
  • Only work via email
  • Effective, polished interaction with customer to gather information
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
  • Logical and Critical thinking
  • Passion for technology and customer support
  • Understanding of cloud vs. on premise computing.
  • Knowledge of one or two of the following domains: Windows Server Operating
  • System/Virtualization, Networking, Azure Platform, Storage.
  • Operating System/Virtualization
  • Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active
  • Understanding of Virtualization concepts and virtual system administration
  • Experience with VM configuration and administration
  • Familiarity with networking concepts including VIPs, NAT, DNS
  • Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
  • Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
  • Azure architecture and its components (Fabric, Compute, Storage, etc)
  • Knowledge of Azure Platform services
  • Azure Platform development and deployment concepts
  • English (read and write and speaking fluently

HR1 Vietnam Holdings

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
  • Website:
    www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

23/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

23/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

23/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

23/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

23/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

23/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

23/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

23/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hà Nội

14/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

14/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

14/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

07/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

07/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

07/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

07/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

07/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

07/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

07/08/2023

HR1 Vietnam Holdings

Lương thỏa thuận

Hồ Chí Minh

07/08/2023