Tuyển dụng Technical Support Engineer làm việc tại HR1 Vietnam Holdings

Mức lương:

Lương thỏa thuận
Kinh nghiệm:

Từ 1 Năm
Hình Thức:

Cố định
Cấp bậc:

Nhân viên
Lĩnh vực:

IT Helpdesk/ IT Support
Nơi Làm Việc:

Hồ Chí Minh

Mô tả công việc

The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume. the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.
The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.
Specific measurements include achieving the CPE team goals, time to resolution or, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.

Yêu cầu công việc

Leadership - handle technically challenging and politically hot customer situations
Strong communications skills – Excellent spoken and written English communication skills
Only work via email
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and Critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premise computing.
Knowledge of one or two of the following domains: Windows Server Operating
System/Virtualization, Networking, Azure Platform, Storage.
Operating System/Virtualization
Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active
Understanding of Virtualization concepts and virtual system administration
Experience with VM configuration and administration
Familiarity with networking concepts including VIPs, NAT, DNS
Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Azure architecture and its components (Fabric, Compute, Storage, etc)
Knowledge of Azure Platform services
Azure Platform development and deployment concepts
English (read and write and speaking fluently

Ứng tuyển

HR1 Vietnam Holdings

Quy mô công ty:

100 - 499
Địa chỉ:

12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City, Hồ Chí Minh
Website:

www.hr1vietnam.com

HR1Vietnam Holdings has over 10 years of experience and has been nationally well-known as the Leading professional recruitment Firm and trusted in the market.

HR1Vietnam Holdings with more than 200 professional consultants nationwide, specializes in recruiting professionals in different positions for multiple organizations around Vietnam and APAC, connects with highly qualified Candidates for specialists, mid to senior level and executive level positions.

HR1Vietnam Holdings is a one-stop dynamic HR services provider to support our Clients on every step of their way to grow.

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