Phúc lợi dành cho bạn

  • Working in a professional, friendly, well-equipped environment both with foreigners and Vietnamese

  • Competitive salary, 13th-month salary and annual salary review

  • Social insurance, health insurance & unemployment insurance according to Vietnam Labor Law

  • MacBook for working

  • 12-day annual leave per year

  • Extensive on job training, you will always have a chance to work with new emerging technologies

  • Onsite opportunity

Mô tả công việc

  • Helping resolve issues raised by internal users, at any time
  • Responding to issues raised by chat or over the phone
  • Contributing to a 24/7 team (in shifts)
  • Evaluating situational urgency and, if needed, educating users how to properly report issues
  • Applying quick fixes when possible and investigating possible root causes
  • Identifying and communicating with the relevant
  • Development team to assist and/or plan for long-term fixes
  • Linking Support tickets with their long-term-fix ticket, enriching them with investigation results, surfacing overall progress of issue resolution
  • Maintaining the Support Run book documentation along with the Development teams
  • Communicating trend analysis to the product team

 

Working time: 8 AM - 5 PM from Monday to Friday

Location: District 2, Ho Chi Minh City

Yêu cầu công việc

  • Solid Computer Science fundamentals, and excellent problem-solving skills.
  • Competency in Java programming.
  • Good at communicating, in written form, complex issues to both technical and non-technical audiences.
  • Bachelor’s or Master’s degree in Computer Science or related field from a top university.
  • Able to work within the GMT+8 time zone.

Plusteam

  • Quy mô công ty:
    50 - 99
  • Địa chỉ:
    No.19 Street, 46 Thao Đien Ward, District 2, Ho Chi Minh City, Hồ Chí Minh
  • Website:
    https://plusteam.io/

PlusTeam Global is a comprehensive global provider of HR and Talent Acquisition Services, focusing primarily on the technology fields. Plusteam helps foreign companies of all types and sizes reach their potential by providing the talent and support to efficiently build and scale a high-performing, distributed workforce in Vietnam.

Our mission is to offer Vietnam’s most talented technologists a platform to connect with some of the world’s leading tech companies and build their expertise on a global scale. With our experience, Plusteam has built a good reputation and is trusted by many Vietnamese and foreign companies; And We will continue its good work to bridge the divide between the World and the Vietnam Tech sector.

Plusteam

Lương thỏa thuận

Hồ Chí Minh

21/11/2022

Plusteam

Lương thỏa thuận

Hồ Chí Minh

21/11/2022

Plusteam

Lương thỏa thuận

Hồ Chí Minh

21/11/2022

Plusteam

2500 - 5000 USD

Hồ Chí Minh

21/11/2022

Từ khóa