Mô tả công việc

Working hour: from Monday to Friday, from 8 am to 5 pm

Operations and Support

Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)

Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner.

Keep up to date with current technology, hardware, operating systems, general productivity software and be prepared to make recommendations to the Helpdesk Supervisor, to support continuous improvement of provision

Produce support documentation, user guides, and maintain an ICT support knowledge base.

Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement.

With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school.

Engineering and Provisioning

Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections

Configure, deploy and maintain classroom and office ICT hardware and software applications

Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals

Collaborate with other departments and third parties to meet end users’ expectations.

Maintenance

Undertake and record periodic preventative maintenance checks/cleaning of ICT resources and follow-up issues as required

Physical

To carry and move ICT equipment around the school campus. Involving some heavy lifting.

Must be willing to travel to other campuses or offices which belong to BIS as required.

Yêu cầu công việc

Person Specification

• Ability to work as part of an effective team

• Ability to work under pressure and meet deadlines

• Able to manage own time and workload

• Fluent in Vietnamese and English

Experience and Qualifications

• A strong understanding of a wide variety of personal computing equipment and software, including word processing, spreadsheet, presentation and multi-media and web-based productivity applications

• Good knowledge of both PC and Apple products.

Skills

• Reading comprehension: Ability to follow manuals and read complicated technical instructions in both Vietnamese and English

• Office hardware skills:  Ability to operate a variety of standard office equipment including, personal computers, printers, projectors, photocopiers, fax machines etc.

• Collaboration skill:  Ability to work with team member and with other departments to complete a project.

Others

• Bachelor’s degree in Computer Science, Information Technology or equivalent

• Microsoft Certified Professional (Window 10) is preferred

• CompTIA A+ or equivalent preferred

• At least 1 year’s experience with desktop and end-user helpdesk support