Mô tả công việc
Working hour: from Monday to Friday, from 8 am to 5 pm
Operations and Support
Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)
Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner.
Keep up to date with current technology, hardware, operating systems, general productivity software and be prepared to make recommendations to the Helpdesk Supervisor, to support continuous improvement of provision
Produce support documentation, user guides, and maintain an ICT support knowledge base.
Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement.
With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school.
Engineering and Provisioning
Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
Configure, deploy and maintain classroom and office ICT hardware and software applications
Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals
Collaborate with other departments and third parties to meet end users’ expectations.
Undertake and record periodic preventative maintenance checks/cleaning of ICT resources and follow-up issues as required
To carry and move ICT equipment around the school campus. Involving some heavy lifting.
Must be willing to travel to other campuses or offices which belong to BIS as required.