• Mức lương:
    Lương thỏa thuận
  • Kinh nghiệm:
    Từ 2 Năm
  • Hình Thức:
    Cố định
  • Cấp bậc:
    Nhân viên
  • Nơi Làm Việc:

Phúc lợi dành cho bạn

  • Organized annual health check-ups for employees.

  • Participation in a 24/7 healthcare insurance package.

  • Basic social insurance coverage.

  • Provided with standard laptops.

  • 13th-month salary, annual salary reviews, and more.

  • Flexible working hours.

  • A dynamic, open, and highly supportive team.

  • Opportunities to participate in courses and certifications, including English language training.

  • Various team-building activities such as company trips, happy hours, and team funds.

Mô tả công việc

  • Monitor and work on the service desk ticket queue
  • Perform analysis on software application functionality
  • Collect required information and create bug tickets
  • Technical Support: Support agents would manage technical support issues either via phone or ticketing for our Vietnam schools. They would log the tickets and track service levels upon completion. Report would be made available to client (if needed)
  • Create the learning environment – this consists of copying a site from an established template, customizing it based on the client needs, obtaining a spreadsheet of users to upload into the system, creating teacher accounts and setting up their classroom environment, setting up reporting and establishing a technical support process.
  • Maintain the internal knowledge base.

 

·       Salary Range: 1000$ Gross

·       Process Interview: 02 rounds

·       Location: Hoàng Quốc Việt, Nghĩa Đô, Cầu Giấy, Hà Nội

Yêu cầu công việc

  • 2+ years of experience
  • Bachelor's degree in Computer Science or a related field.
  • Experience in IT with emphasis in customer facing organizations.
  • Experience work with SaaS Services.
  • Have experience in supporting Cloud software system deployment and customer support when there is a problem with customers contacting
  • Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)
  • Good problem-solving skills
  • Proactive in work
  • Willingness and ability to thrive in a fast-paced and agile development environment
  • Proficiency in English reading comprehension

 

HR1Tech's Client

  • Quy mô công ty:
    100 - 499
  • Địa chỉ:
    Hồ Chí Minh
  • Website:
    https://hr1tech.com/

Chuyên cung cấp các giải pháp về tuyển dụng nhân sự.

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