• Mức lương:
    Đến 30 Triệu VNĐ
  • Kinh nghiệm:
    Từ 1 Năm
  • Hình Thức:
    Cố định
  • Cấp bậc:
    Nhân viên
  • Nơi Làm Việc:

Phúc lợi dành cho bạn

  • Phụ cấp ăn đêm

  • Lương tháng 13

  • Phụ cấp ăn đêm

  • Bảo hiểm 24/7 cho nhân viên ca đêm. Bảo hiểm 24/7 cho nhân viên ca đêm

  • Nghỉ phép theo quy định

Mô tả công việc

Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:

 

  • Represent Microsoft and communicate with Microsoft customers.
  • Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft.
  • Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
  • Document incidents, report customer suggestions and technical issues to Microsoft
  • Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, eċciency, productivity and utilization targets required by Microsoft business unit.
  • Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
  • Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
  • Compliance with the service operation processes for execution excellence.
  • Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines – never putting customer PII at risk

 

Preferred Competencies:

 

  • Windows Operation System administration and programming. OR
  • Active Directory Deployment and AD/Networking Management. OR
  • Exchange Online/OnPrem, Outlook or industry similar products and technologies. OR
  • SharePoint Online/OnPrem or industry-similar products and technologies. OR
  • Teams or industries have similar products and technologies. OR
  • Office or industry similar products and technologies. OR
  • Security, or industry similar products and technologies. OR
  • SQL Server or industry similar products and technologies. OR
  • Azure, or industry similar products and technologies. OR
  • Networking, e.g., TCP/IP, DNS, DHCP and RPC. OR
  • Scripting languages, e.g., PowerShell, batch script

 

Location: 12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC

Yêu cầu công việc

  • Have at least 1-year working experience in customer-facing roles.
  • Excellent spoken English is a must.
  • Passion in technical support roles.
  • Customer-centric mindset.
  • Quick adaptability to changes and strong self-study.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to provide step-by-step technical help, both written and verbal

Công ty TNHH iTechwx

  • Quy mô công ty:
    50 - 99
  • Địa chỉ:
    Opal Tower, 92 Nguyễn Hữu Cảnh, Phường 22, Ward 22, Thành phố Hồ Chí Minh, Hồ Chí Minh
  • Website:
    https://www.linkedin.com/company/itechwx-vietnam/

iTechwx dedicates the One-Stop Digital Transformation Service to our customers

Conquer the Everest, Together with iTechwx.

[Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.

[Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.

iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.