• Mức lương:
    Đến 30 Triệu VNĐ
  • Kinh nghiệm:
    Từ 1 Năm
  • Hình Thức:
    Cố định
  • Cấp bậc:
    Nhân viên
  • Nơi Làm Việc:

Phúc lợi dành cho bạn

  • Phụ cấp ăn đêm

  • Lương tháng 13

  • Phụ cấp ăn đêm

  • Bảo hiểm 24/7 cho nhân viên ca đêm. Bảo hiểm 24/7 cho nhân viên ca đêm

  • Nghỉ phép theo quy định

Mô tả công việc

1. Customer Issue Resolution & Responsiveness


  • Drive the communication with the customer to ensure the customer has confidence on problem resolution.
  • Define and understand the customer issue by creating the adequate reproduction scenarios.
  • Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.


2. Effective Communication & Collaboration


  • Identify the right resource to collaborate with for tough & political hot problem.
  • Collaborate with cross-group peers both proactively and reactively.
  • Produce quality documentation and share with the appropriate team members and tech lead as appropriate.

3. Training & Readiness


  • Identify current knowledge deficiencies/training needs, as well as potential future needs
  • Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
  • Make effective technical presentations, both internal and external.
  • Provide documentation and mentoring to others within your technical specialty.
  • Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
  • Implement your development plan, actively seek development opportunities, and complete all scheduled training.
  • Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.


4. Operation Precision


  • Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
  • Use appropriate documentation and utilization and / or labor tracking methods to account for time.
  • Manage and prioritize your workload while keeping team members and management appropriately informed.
  • Participate in ad-hoc projects per management request or business need.

Yêu cầu công việc



  • Leadership - handle technically challenging and politically hot customer situations
  • Strong communications skills – Excellent spoken and written English communication skills
  • Effective, polished interaction with customer to gather information
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
  • Logical and Critical thinking
  • Passion for technology and customer support
  • Understanding of cloud vs. on premise computing.



  • Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Microsoft Azure Platform, Storage.
  • Operating System/Virtualization:
    • Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security
    • Understanding of Virtualization concepts and virtual system administration
    • Experience with VM configuration and administration
  • Networking
  • Microsoft Azure Platform
    • Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc)
    • Knowledge of Microsoft Azure Platform services
    • Azure Platform development and deployment concepts

Công ty TNHH iTechwx

  • Quy mô công ty:
    50 - 99
  • Địa chỉ:
    Opal Tower, 92 Nguyễn Hữu Cảnh, Phường 22, Ward 22, Thành phố Hồ Chí Minh, Hồ Chí Minh
  • Website:

iTechwx dedicates the One-Stop Digital Transformation Service to our customers

Conquer the Everest, Together with iTechwx.

[Contact Center Services] iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.

[Information Technology Services] iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.

iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Binh Thanh District, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.