Mô tả công việc

Technical services & Responsiveness:

• Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
• Effective Communication & Collaboration
• Identify the right resource to collaborate with to work toward the final solutions.
• Collaborate with cross-group peers both proactively and reactively.

Operational Precision:

• Use appropriate documentation and utilization and / or labor tracking methods to account for time.
• Manage and prioritize your workload while keeping team members and management appropriately informed.

Training & Readiness

• Identify current knowledge deficiencies/training needs, as well as potential future needs
• Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
• Make effective technical presentations, both internal and external.
• Provide documentation and mentoring to others within your technical specialty.
• Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
• Implement your development plan, actively seek development opportunities, and complete all scheduled training.
• Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
   

Location: 12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC

Yêu cầu công việc

• Bachelor's degree in computer science, Electronic Engineering or equivalent experience.
• Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
• Must have strong verbal and written English skills.
• A minimum of 1–3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
• Strong analytical logic thinking.
• Understanding of Microsoft Cloud (Azure/O365) and Windows Server products or other application server product family, especially Microsoft Azure AD, AD FS etc. (Plus)
• Bachelor or Master degree in computer science, Electronic engineering or equivalent experience