Tuyển dụng Technical Support làm việc tại Vietnam Concentrix Services Company Limited

Mức lương:

Trên 24,6 Triệu VNĐ
Kinh nghiệm:

Không yêu cầu
Hình Thức:

Cố định
Cấp bậc:

Nhân viên
Lĩnh vực:

IT Helpdesk/ IT Support
Nơi Làm Việc:

Toàn quốc

Phúc lợi dành cho bạn

Gross Income-Ringgit Malaysia: 4.700 RM-5.300 RM (housing included)+ incentives (0-330RM). Gross Income-VND: 24.600.000 VND-27.700.000 VND (housing included) + incentives (0-1.700.000 VND)
Medical and dental coverage upon onboarding
One-way flight tickets + 14 days hotel accommodation
30 days annual leave
Equipped with working equipment

Mô tả công việc

Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance

Yêu cầu công việc

Associate's Degree in related technical discipline with six years of related technical experience preferred
Achieve and maintain recognized and applicable technical certification(s)
Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair).
Working knowledge of client technical systems
Courteous with strong customer service orientation
Ability to effectively communicate, both written and verbally
Ability to learn including strong problem solving skills
Dependable with proficient attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Ability to work as a team member, as well as independently with minimal supervision
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed Based on location and/or program, additional experience/skills may be require

Ứng tuyển

Vietnam Concentrix Services Company Limited

Quy mô công ty:

1000 - 4999
Địa chỉ:

06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward, Dist 12, Hồ Chí Minh
Website:

https://concentrix.talentnetwork.vn/vi

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. It’s all about tapping into sentiment and building an emotional connection that keeps customers and staff fanatical about your brand. That’s where we come in—we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We help you reimagine your business—and get you there faster than you ever thought possible.

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Technical Support

Vietnam Concentrix Services Company Limited

Trên 24,6 Triệu VNĐ

Toàn quốc

08/08/2022