Mô tả công việc

1. Job summary / Objective

• Support and monitor users follow using management software which is used to manage operation activities in factory, warehouse 
• Troubleshooting and resolving application problems and providing training to users how to use system.
• Well engagement with user to understand the business to support user, monitor & report of system usage status.
• Problem solving skills to revise existing systems and suggest improvements.
• Line manager: IT Manager
• Work location: Calofic Quang Ninh plant, VFM Wilmar plant

2. Job Duty and responsibility

1. Support the project implementation

• Participate in collecting detailed user’s requirements
• Participate in system integration test and user acceptance test during the implementation
• Implement the preparation activities and trial run on site.

2. Maintain the documents support for IT system 

• Follow and update the user’s manual of application.
• Follow and update the detail process of IT system.

3. Support user on application implementation. 

• Monitor, report the incident logs, support data analysis for problem solving.
• Walk with user through steps to help them resolve their technical problems.
• Maintain procedures of application and provide workaround support to the operation team.

4. Maintain the application engagement

• Provide training sessions for user: manual of application, instruction for users
• Support the implementation of new solutions or applications on site
• Set up and modify configurations, authority of users in IT applications.
• Monitor and validate data between system and operations to prevent the misengagement.

5. Provide the innovation and improvement point

• Walkthrough with user to understand the detailed operation process.
• Provide insight user’s requirement to entire team get into technical requirements.
• Participate in system test, user acceptance test to provide the techinical improvement.
• Collect and report the demand or need from users.

Yêu cầu công việc

• Toeic 400+
• Bachelor/College's degree in information technology, computer science, or a related field (or associate degree and equivalent experience).
• Preferred 1+ years of experience in a project coordinator, Enduser computing (EUC) in factory, warehouse.
• Willingness to solve complicated problems and eager to learn.
• Critical thinking skills and an analytical mind with strong problemsolving abilities.
• Teamwork spirit
• Strong communication and relationshipbuilding skills.
• Ability to manage time and effectively prioritize numerous projects at one time.