• Mức lương:
    Lương thỏa thuận
  • Kinh nghiệm:
    Từ 2 Năm
  • Hình Thức:
    Cố định
  • Cấp bậc:
    Nhân viên
  • Nơi Làm Việc:

Phúc lợi dành cho bạn

  • Annual salary review

  • Annual year-end bonus

  • Personal Health-care insurance

  • Laptop provided for work

  • Annual teambuilding

  • • Attending training program as required of work

Mô tả công việc

Description: 

  • Functional IT Support is responsible for receiving incidents, functional and technical requirements from the different users of the Global Certification System.
  • It must provide a functional solution and in case of requiring a technical change or improvement of the application, it must completely relieve the incident/development, communicate it to the technical team, prioritize it, monitor it, and update the news to the requesting user.

Responsibilities: 

  • Telephone service, via mail and ticket system for internal problems related to the Certification business system
  • Have knowledge of Peterson Control Union's global processes and policies in order to assist users in complying with them
  • Resolve in a timely manner the different functional and technical support requirements
  • Escalate to your supervisor in a timely manner the different problems that are beyond your responsibility
  • Collaborate and maintain documentation on user manuals and functional changes.
  • Participate with the systems technical team in the design of solutions associated with the requirements and growth of the business
  • Detail the incidents and functional improvements so that the systems technical team can carry them out.
  • Prioritize and follow up on the requirements that the development team is developing.
  • Work with the Data Analytics team in the development of dashboards for internal and external clients.
  • Participate in Daily Meeting.

Working time: Hybrid (2 days remote, 3 days at the office) 

Yêu cầu công việc

  • Bachelor's degree in Computer Science, Administration or Agronomy
  • Or received in careers related to the Certifications business and/or Systems industry
  • Have a minimum of 2 years of work experience in the Audits, Certifications and/or Customer Service sector.
  • Have experience with applications: Office 365 (Teams, SharePoint, OneDrive, PowerBI), MS Office (Word, Excel, PowerPoint, Outlook), Sysaid (ticketing) and Gitlab
  • Proficient in English (4 skills)

Peterson Technologies

  • Quy mô công ty:
    500 - 999
  • Địa chỉ:
    182-184 Bui Ta Han St, Quarter 5 An Phu Ward, Thu Duc City Ho Chi Minh City Vietnam, Hồ Chí Minh

Đến nay, Peterson và Control Union vẫn là công ty gia đình và hiện đang hoạt động trên hơn 70 quốc gia với hơn 4000 nhân viên.


Kiến thức sâu rộng và kinh nghiệm của chúng tôi bao trùm mọi khía cạnh của chuỗi cung ứng ở nhiều ngành, gồm nông nghiệp, năng lượng, lâm nghiệp, tính bền vững và dệt may. Duy trì tính liêm chính là nhiệm vụ tối cao của Peterson và Control Union. Chúng tôi hành động với sự trung thực và tôn trọng những gì mà chúng tôi thực hiện.

Peterson Technologies

Lương thỏa thuận

Hồ Chí Minh

17/07/2023

Peterson Technologies

Lương thỏa thuận

Hồ Chí Minh

17/07/2023