Mô tả công việc

Description: 

• Functional IT Support is responsible for receiving incidents, functional and technical requirements from the different users of the Global Certification System.
• It must provide a functional solution and in case of requiring a technical change or improvement of the application, it must completely relieve the incident/development, communicate it to the technical team, prioritize it, monitor it, and update the news to the requesting user.

Responsibilities: 

• Telephone service, via mail and ticket system for internal problems related to the Certification business system
• Have knowledge of Peterson Control Union's global processes and policies in order to assist users in complying with them
• Resolve in a timely manner the different functional and technical support requirements
• Escalate to your supervisor in a timely manner the different problems that are beyond your responsibility
• Collaborate and maintain documentation on user manuals and functional changes.
• Participate with the systems technical team in the design of solutions associated with the requirements and growth of the business
• Detail the incidents and functional improvements so that the systems technical team can carry them out.
• Prioritize and follow up on the requirements that the development team is developing.
• Work with the Data Analytics team in the development of dashboards for internal and external clients.
• Participate in Daily Meeting.

Working time: Hybrid (2 days remote, 3 days at the office) 

Yêu cầu công việc

• Bachelor's degree in Computer Science, Administration or Agronomy
• Or received in careers related to the Certifications business and/or Systems industry
• Have a minimum of 2 years of work experience in the Audits, Certifications and/or Customer Service sector.
• Have experience with applications: Office 365 (Teams, SharePoint, OneDrive, PowerBI), MS Office (Word, Excel, PowerPoint, Outlook), Sysaid (ticketing) and Gitlab
• Proficient in English (4 skills)