Job Description

• Configure and customize Microsoft Dynamics 365 (FO & CRM).
• Integrate with other systems (Azure Communication Service, Azure API Management).
• Design, develop, and modify databases based on requirements.
• Troubleshoot and resolve database usage issues.

Breakdown of Responsibilities and Measurement (from Job Specification Table):

• Configuration & Customization Microsoft Dynamics 365 (40%): Customize entities, forms, ribbons, sitemap, workflows, and plugins within Dynamics 365. Develop and test client-side programming, extend CRM capabilities. Measurement: Business User Satisfaction, System Usability Scale, Time on Task.
• Database Administration (40%): Build highly available and quality databases, design and implement schemas, manage user access and data distribution, ensure data integrity and security, optimize database performance. Measurement: 100% Success Rate, 0% Error Rate, 0% Database Downtime.
• Understanding Business & User Requirements (20%): Analyze and document business processes. Develop solutions in collaboration with business analysts and users. Work with technical teams to build, test, deploy, and maintain software. Respond to incidents and troubleshoot issues. Manage tasks and provide accurate estimates. Control and document database security. Measurement: Meet requirements with Unit Test and UAT Test.

Job Requirement

Essential Qualifications and Experience:

• Bachelor's degree in IT, Mathematics, Computer Science or related field.
• Minimum 3 years of experience in Microsoft Dynamics CRM/Sales development (AX or F&O experience a plus).
• 2+ years of experience as a Database Administrator (Azure focus).
• Deep understanding of database structure principles, SQL, and Azure cloud services.
• Solid understanding of data management (backup, permissions, recovery, security, monitoring).
• Proficiency in customizing/configuring Microsoft Dynamics 365 or Sales Modules.
• Strong knowledge of .NET, JavaScript, and other related technologies.
• Experience with Dynamics 365 integrations and API development.
• Familiarity with Agile development methodologies.
• Excellent analytical and organizational skills, along with a problem-solving attitude.
• Excellent written and verbal communication.
• In-depth knowledge of Microsoft Dynamics 365 application configuration.
• Experience with plugins and custom workflows within Dynamics.
• Experience with Microsoft Dynamics application architecture and design.

Skills and Attributes:

• Mid-to-senior level Microsoft Dynamics Developer (focus on CRM or Sales).
• Experience customizing and configuring CRM/Sales solutions, including integrations and API development.
• Experience with Dynamics AX or Finance and Operations (F&O).
• Proven experience as a Database Administrator.
• Hands-on experience with database standards and end-user applications.
• Excellent knowledge of data backup, recovery, security, integrity and SQL.
• Familiarity with database design, documentation, and coding.
• Familiarity with programming languages and APIs.
• Strong problem-solving and algorithmic thinking skills.
• Good time-management skills.
• Willingness to travel for business.
• Alignment with company values.