Job Description

Data-Driven Business Insights:

• Work closely with data analysts to transform player data, game metrics, and financial reports into actionable insights that fuel business growth.
• Lead deep dives into game performance metrics (e.g., ARPU, LTV, retention rates) to identify key growth levers and areas for optimization.

Process Mapping & Improvement:

• Analyze existing business processes and workflows to identify areas for improvement and optimization.
• Create process maps, user stories, and use cases to provide clear documentation of current and future state processes.

Solution Design & Specification:

• Collaborate with technical teams to translate business requirements into functional specifications, user interface (UI) designs, and data models.
• Assist in the evaluation of potential IT solutions and provide recommendations based on business needs and technology alignment.

Project Support & Coordination:

• Work closely with project managers to ensure timely delivery of IT projects by tracking progress, managing risks, and coordinating communication among stakeholders.
• Facilitate User Acceptance Testing (UAT) by preparing test cases, coordinating testing efforts, and documenting results.

Stakeholder Communication:

• Act as the primary point of contact between business teams and IT, ensuring clear and effective communication throughout the project lifecycle.
• Prepare reports, presentations, and dashboards to provide stakeholders with regular updates on project progress and business impacts.

Change Management & Training:

• Support change management efforts by helping to plan and execute training programs for end users.
• Assist in creating user guides, training materials, and support documentation.

Job Requirement

1. Knowledge:

• Educational Background: Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
• Growth-Oriented Mindset: Proven experience in identifying, analyzing, and capitalizing on growth opportunities within the gaming or technology sector.
• Strong ability to balance short-term wins with long-term strategic planning to drive sustainable business growth.
• Knowledge of the Gaming Industry as a plus

2. Skill:
Technical Skills:

• Proficiency in business analysis tools such as Microsoft Visio, Lucidchart, or other process mapping software.
• Experience with project management software like JIRA, Confluence, or Trello.
• Familiarity with software development methodologies, including Agile and Waterfall.

Analytical Skills:

• Strong ability to analyze business problems, identify root causes, and recommend effective solutions.
• Competency in data analysis, with experience in tools like Excel, Power BI, or SQL being a plus.
• Ability to collaborate closely with data analysts to understand and leverage player data for business growth.

Communication & Documentation:

• Excellent written and verbal communication skills, with the ability to create clear, detailed documentation for both technical and non-technical audiences.

Interpersonal & Collaboration Skills:

• Proven ability to work effectively with cross-functional teams, including developers, testers, and business stakeholders.
• Strong negotiation and conflict resolution skills to manage stakeholder expectations and drive consensus.

Problem-Solving:

• Ability to think critically and strategically while maintaining attention to detail in fast-paced environments.

Time Management:

• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Preferred Qualifications:

• Professional certifications such as Certified Business Analysis Professional (CBAP), PMI-PBA, or similar.
• Experience in IT environments, including software development, system integration, or enterprise-level IT projects.

3. Attitude:

• Strong problem-solving abilities with a passion for diving deep into data and delivering actionable insights.
• Comfortable working in a collaborative and fast-paced environment.
• Ability to work in a customer-centric and team-oriented environment, detail-oriented
• Positive, proactive, and responsible in work
• Diligent, eager to learn, enthusiastic, with a strong growth mindset and a passion for self-development
• Careful and honest personality
• Commitment to long-term engagement with the company
• Quick adaptability to work, able to handle pressure
• Ability to work in a fast-paced environment.