Job Description

• The Support Engineer is responsible for support delivery, working with customers to resolve technical issues related to running containers on the Microsoft Azure Platform. 
• In addition, the Support Engineer will focus on determining technical support scenarios,supportability asks, support workflow adjustments for Azure Previews (equivalent of Beta in on-Premises); identifying required tools, cloud access, training. processes or capabilities for support to assess issues within SLA. 
• Need to closely collaborate with engineering, operations and CSS engineers.
• The Support Engineer is a critical role in the implementation of Azure Platform support capabilities which includes working with the Engineering Group and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Technical Leads to accomplish readiness per schedule; and, develop relationships with and engage with technology-specific support teams for customer incident resolution when required.
• Specific measurements include achieving the CP team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for Kubernetes in Microsoft Azure.
• Achieve operational precision, included but not limited: Adhere to published queue or call back schedule and be available for diGerent shifts, as necessary; Use appropriate documentation and utilization and / or labor tracking methods to account for time; Manage and prioritize your workload while keeping team members and management appropriately informed; Participate in ad-hoc projects per management request or business need.

Job Requirement

• Excellent English proficiency
• Computer science major or equivalent 1 years of experience

+ Linux OSS

- Familiar with one or more shell environments (BASH, sh, tcsh, ksh, etc.).
- Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.).
- Experience with Linux administration (boot process, file systems, network devices and protocol configuration).
- Familiar with core operating system services, such as SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP, etc.

+ Operating System/Virtualization

- Familiar with security, operating system internal concepts.

- Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security.
- Understanding of Virtualization concepts and virtual system administration.

- Experience with VM configuration and administration.

+ Networking

- Familiarity with networking concepts including VIPs, NAT, DNS .

- Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.).

- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred.

• Candidate with 100% IT background