- 18 - 24 Million VNĐ
- Actived date: 15/01/2025
- Solution Architect/ Technical Architect
-
Salary:18 - 24 Million VNĐ
-
Experience:1 - 3 year
-
Job Type:Permanent
-
Level:Experienced / Junior
-
Industry:
-
Work Location:
Benefits
-
90% contribution of the gross salary to social insurance.
-
Salary at 100% during the probationary period.
-
Full working equipment will be provided Annual Health Checkup.
-
20 days leave (12 days of annual leave and 8 days of sick leave).
-
Activities: Birthday party, Employee engagement activities.
-
Training will be offered.
-
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
Job Description
- Reviews issues and contacts customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, andperformance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietarytools.
- Collaborates on cross-team and cross-product technical issues by working with resources from othergroups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in supporttopics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues.
- Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Job Requirement
- Proficient in English (4 skills)
- Willing to work night shifts assigned by the manager, as well as during Tet and holidays (with a salary up to four times the normal rate).
- Shift hours: fixed 10PM -7AM , working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off.
- Must have experience or knowledge in the IT industry, OR customer-facing experience with a strong interest in the IT industry.
- Demonstrates a strong customer service mindset.
Location: Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City, Vietnam
Notice: If you find this job posting to be fraudulent or containing incorrect information, please report it to us.
CÔNG TY TNHH ITECHWX
-
Company size:500 - 999
-
Your address:Tầng 12 Opal Tower, số 92 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam, Hồ Chí Minh
-
Website:https://www.itechwx.com/Home
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Recommended Jobs
