Job Description

• Work with customer success team to understand and investigate feedback from

customers and recommend improvements for the product

• Work with internal and external stakeholders to gather business requirements,

recommendations in form of user case and user story

• Own & Facilitate requirements lifecycle sessions

• Conduct research to determine if solutions to the business requirements currently

exist within the business market.

• Manager Requirement backlog

• Communicate business priorities to the product team to drive effective solutions

• Articulate to the product team the vision of what the business needs

• Create User journeys, stories and process flow in an agile manner

• Maintenance of JIRA

Job Requirement

• Work closely with clients and stakeholders to elicit, document, and prioritize business requirements for our solution eInvoice Solution, Contact Center, ERP, MRP, CRM, and Workflow Management products.
• Analyze business processes and workflows, identifying opportunities for improvement and documenting these processes for both technical and nontechnical audiences.
• Develop BA documents (BRD, FRS, SRS), Userguide, Presentation, Report as required in projects.
• Collaborate with development teams to design solutions that meet business requirements and align with company strategies. Ensure solutions are scalable, efficient, and userfriendly.
• Serve as the primary point of contact between business stakeholders and technical teams, facilitating clear and effective communication to ensure project success.
• Provide training and support to endusers and stakeholders to ensure successful implementation and adoption of new systems and processes.
• Stay informed about industry trends, market conditions, competitor offerings, and relevant laws and regulations to provide strategic insights and recommendations for product improvements, new features, and compliance updates.