Job Requirement
Applicant Profile:
- Highly motivated, organized, and entrepreneurial leader.
- Creative, adaptable, articulate individual who applies great writing & decision-making skills.
- Able to provide coordination, support, and leadership to help a team deliver outstanding technical support to Spotify stakeholders.
Skills/ Experience:
- BA/BS or equivalent experience preferred.
- 4+ years working in a technical support or solutions engineering role.
- 2+ years experience working as a Team Lead for a Global Technical Support team.
- Experience in the advertising or marketing industry is a plus.
- Ability to inspire and support people.
- Exellent people and interpersonal skills to build effective relationships.
- Ability to plan, coordinate and prioritize work.
- Maintain calmness under tight pressure.
- Strong decision-making, analytical and communication skills.
- A self-starter whoo does not wait to be asked to help; acts proactively to support team.
- Prior experience with JIRA management.
- Prior experience with SQL, Javascript & Java.
- Ability to troubleshoot JSON and REST API's.
- Fluency in both written and verbal forms of English.