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Software Support Engineers

HR1 Vietnam

450 - 1,700 USD
12th Floor HDTC BUILDING, 36 Bui Thi Xuan Str., Ben Thanh Ward, Dist.1, HCM City
24/07/2021
189 Views

Benefits

Insurance

Job Description

  • Take charge of incidents and requests; process and monitor them until they are completed
  • Analyze the root causes of the interrupted or degraded service; solve/ communicate with level
  • 3 support teams
  • Resolve the major or recurring incident problems
  • Monitor the application (alert and performance)
  • Coordinate with other teams in connection with the portal (key-user, support, build, project ...)
  • Communicate the state of the service on incident and operation
  • Ensure the proper execution of operational tasks
  • Write post incident reviews following major incidents and deliver reliable actions
  • Report the changes to the Change Advisory Board (CAB)
  • Proactively initiate the ideas, actions to improve the quality of the service
  • Update the portal documentation and transmit knowledge to the level 1 support teams (help-desk & monitoring)

Job Requirement

  • Good knowledge of Microsoft Azure, Information Technology Infrastructure Library (ITIL)
  • methodology
  • Experienced in using one of the tools: ITSM, Azure monitoring, AppInsights
  • Good knowledge of cloud services, micro-services, network and concept of application architecture (flow, network equipment, esb, API...)
  • Language:
  1. Fluent in English, both written and spoken
  2. French is a plus

Are you ready to apply?
  1. Work Location

    Hồ Chí Minh
  2. Industry

    Consultants , IT - Networking
  3. Level

  4. Job Type

    Shift
  5. Experience

    1 - 2 year

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